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Return & Refund Policy

At Vert Nook, we understand that sometimes you may need to return a product. That’s why we have created a return and refund policy to ensure that our customers can shop with confidence.

Eligible Items for Return:
If you are not satisfied with your purchase for any reason, you can return it within 30 days from the date you received the item. Items must be returned in their original packaging, with all tags and accessories still attached. You will also need to provide proof of purchase.

To initiate a return, please contact our customer support team with your order number and reason for return. Our team will guide you through the return process, which may include sending the item back to us through a carrier service.

Non-Eligible Items
The following items are not eligible for return:

Items that have been used or damaged by yourself
Items that are not in their original packaging
Items that do not have all tags and accessories

Refunds
Once we receive your returned item, we will process your refund within 10 business days. Refunds will be made to the original payment method. We do not charge restocking fees.

Shipping
The cost of return shipping is the responsibility of the customer, except in the case of items that were damaged in transit. In that case, we will cover the cost of return shipping.

Return Label
A return label will be included into the package that we have delivered to you. If you do not receive a return label, please contact us at [email protected].


If you have any questions or concerns regarding our return and refund policy, please contact our customer support team.

Contact Info

E-mail: [email protected]

Phone: +1 888- 793-6252